International Shipping Terms and Conditions

By proceeding with the international shipping, you acknowledge that you have read and understood the following terms and conditions:

Shipping Methods

We offer various shipping methods to international destinations, including standard shipping and expedited shipping. The available options and estimated delivery times will be displayed during the checkout process.

Customs and Duties

Please note that customs duties, taxes, and fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. It is important to familiarize yourself with the customs regulations of your country before placing an order.

Shipping Restrictions

Some items may be restricted or prohibited from being shipped to certain countries due to import regulations. It is your responsibility to ensure that the items you are ordering comply with the import laws of your country. In the event that product is held at customs clearance, Keep Supply is not responsible for refunding the value of the product.

Tracking and Delivery

Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment. Please note that delivery times may vary depending on the destination country and any customs clearance procedures.

Lost or Damaged Shipments

In the event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible at [email protected]. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

Returns and Refunds

We do not offer the option to return products from international orders. In the event we are at fault, we will work to equitably correct the situation as quickly as possible. Please contact our customer support team at [email protected] for more information.

Ex Works (EXW) Shipping

We happily work with customers that would like to provide their own shipping for international orders. Do note, responsibility for the goods is transferred to the buyer in full once the product is picked up by the carrier. If you choose to provide your own shipping, please contact our customer support team for further instructions.