Product Returns

First off, we want to thank you again for shopping at IndustrialRefrigerationParts.com.

If you are not completely satisfied with your purchase, here is what we can do:

I received the wrong parts

We are here to make finding the right parts quick and easy. With that said, we all know that mistakes do happen. If you receive the wrong part(s), for any reason, we are here to help.

To get the process started, please complete our product return form, to request a free return label. We will email you the label which can be used to return the incorrect parts. Once we receive the parts, we will process the refund. It is that simple.

Product are return eligible as long as they are 1.) purchased directly from Pluck LLC, DBA Industrial Refrigeration Parts and 2.) The return request is initiated within (1) year of the date of purchase.

We have a product defect and I need to pursue a warranty claim

Products sold and distributed by Pluck LLC, DBA Industrial Refrigeration Parts may offer an original equipment manufacturer’s warranty against defects in workmanship or materials under normal use. Pluck LLC, DBA Industrial Refrigeration Parts acts solely as a distributor and therefore does not express, and can not confirm or substantiate manufacturer claims related to installation instructions, proper use, product selection, product warranties, product disclaimers, or product performance expectations. To learn more about the specifics of product warranties that may apply to parts purchased from Pluck LLC, DBA Industrial Refrigeration Parts, please refer to literature provided by the original equipment manufacturer.

Having said all that, we would like to help if we can. If you have purchased parts through Pluck LLC, DBA Industrial Refrigeration Parts and you believe you may have cause to make a warranty claim, based on defects to workmanship or materials, please contact us and we will do our best to point you in the right direction.

At every opportunity and through every interaction, we promise to care as much as you do.

I need someone to talk to

Please feel free to contact us at support@industrialrefrigerationparts.com or 833.423.4231.